Corkwell Support

Check that Corkwell has camera permission in Settings, and make sure the label is well lit and fully visible in the frame. Scanning happens on your phone, so no connection is needed.

Make sure both devices are signed in to the same Apple Account with iCloud enabled, and that iCloud sync is turned on in Corkwell, since sync is part of Corkwell Pro.

Check the preview screen shown before the import is saved: it displays what Corkwell understood for each column, so you can correct any mismatch there before confirming.

Purchases are tied to your Apple Account and processed by Apple; look for a restore purchases option in Corkwell’s settings to bring Pro back on this device.

Make sure the widget is added to your Home Screen or Lock Screen and that your cellar has synced recently; removing and re-adding the widget can also refresh it.

The latest version is 1.1, released on November 4, 2026. To update, open the App Store, tap your profile picture, pull down to refresh, then tap Update next to Corkwell. You can also turn on automatic updates in Settings › App Store.

Open Corkwell, go to the Pro screen or the app’s settings and tap Restore Purchases. Make sure you are signed in to the App Store with the Apple Account you used to buy: purchases belong to that account, not to a device.

Subscriptions are managed by Apple. Open Settings, tap your name, then Subscriptions, and choose Corkwell to change or cancel your plan. Cancel at least 24 hours before renewal to avoid the next charge; deleting the app does not cancel it. Refund requests go through reportaproblem.apple.com and are decided by Apple.

Open Settings › Notifications › Corkwell and make sure Allow Notifications is on. Then check that a Focus mode or the Scheduled Summary is not holding them back, and that “Tell me when bottles are ready” is on in Corkwell’s Settings. Reminders are part of Corkwell Pro. They are scheduled on your device, so they work without an internet connection.

Open Settings › Privacy & Security › Camera (or Photos) and turn on Corkwell. A label you scan is read on your device and the photo never leaves it. Photos you attach to a bottle stay in Corkwell and, if sync is on, in your own iCloud. They are never sent to us.

In Corkwell, open Settings › Your data › “Erase the cellar”. This deletes every bottle, rack, note and history entry from this device and from iCloud, and cannot be undone, so export a CSV first if you want a copy. Deleting the app alone only removes the copy on that device.

iCloud sync is part of Corkwell Pro. Check that Corkwell Pro is active on both devices, that “Sync with iCloud” is on in Corkwell’s Settings, and that both devices are signed in to the same iCloud account with a working connection.

Sign in with the same Apple Account, then open Corkwell’s Settings and tap “Restore purchases” (or “Restore” on the Corkwell Pro screen).

Drinking windows are part of Corkwell Pro. Without it, each bottle shows that Corkwell has worked out a window, but not the years. If you have Pro and a bottle still shows none, check that its appellation or grapes are filled in, or set the window yourself in two taps.

The widget’s Tonight list is part of Corkwell Pro. Make sure Pro is active, that the widget has been added from the widget gallery, and that Corkwell has been opened at least once so it has data to show.

Open the wine, tap ⋯ and choose “One bottle per slot”. Each bottle moves to its own slot in the same rack, right after the first one; you can also press and hold the slot in the rack. If the rack doesn’t have room for all of them, Corkwell tells you first. Your bottle count and history stay the same: it’s a move, not a purchase. Available from version 1.1.

Please do. Use the form below or write to contact@develak.com. Updates to our apps are often shaped by messages from the people who use them.