Support
ApexLap Support
Need help with ApexLap? Start with the answers below, or write to us directly.
Troubleshooting
Fix common ApexLap issues
Why is ApexLap not detecting my start and finish line?
Make sure Location Services are enabled for ApexLap in Settings, and that you are outdoors with a clear view of the sky, since lap detection relies on your iPhone’s location.
Why does my GPS lap timing seem inaccurate?
Accuracy depends on your iPhone’s GPS signal. If you use an external 10 Hz GPS receiver with “Apex Pro”, check that it is paired and connected before starting your session.
How do I restore my “Apex Pro” purchase on a new iPhone?
Purchases are processed by Apple, so you can restore “Apex Pro” from within the app using the same Apple Account you used to buy it.
Why can’t I export a video overlay?
Video overlay export is part of “Apex Pro”. Check that “Apex Pro” is active and that you have enough free storage on your device before exporting.
Why isn’t my OBD-II device connecting?
OBD-II support is part of “Apex Pro”. Confirm your OBD-II adapter is powered, within Bluetooth range, and compatible with your vehicle before starting a session.
What is the latest version of ApexLap, and how do I update?
The latest version is 1.0, released on July 8, 2026. To update, open the App Store, tap your profile picture, pull down to refresh, then tap Update next to ApexLap. You can also turn on automatic updates in Settings › App Store.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Open Settings, tap your name, then Subscriptions, and choose ApexLap to change or cancel your plan. Cancel at least 24 hours before renewal to avoid the next charge; deleting the app does not cancel it. Refund requests go through reportaproblem.apple.com and are decided by Apple.
How do I delete my data?
In ApexLap, use the option to delete your data in the app’s settings, where available. Deleting the app also removes the data stored on that device.
Can I suggest a feature for ApexLap?
Please do. Use the form below or write to contact@develak.com. Updates to our apps are often shaped by messages from the people who use them.
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Contact
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