--- title: "Xlocalize Support — Help & Contact | Develak" description: "Need help with Xlocalize? Contact the Develak team directly for questions, bug reports or feature ideas. We read every message and reply personally." url: https://develak.com/apps/xlocalize/support/ language: en updated: 2026-09-27 source: Develak translations: fr: https://develak.com/fr/applications/xlocalize/assistance.md --- Canonical page: # Xlocalize Support Need help with Xlocalize? Start with the answers below, or write to us directly. Write to us [contact@develak.com](mailto:contact@develak.com?subject=Xlocalize%20%E2%80%94%20Support%20request) The subject line is filled in for you. - **Current version**: 1.5.1 · August 15, 2026 - **Requires**: Mac — macOS 14.0 or later We read every message and reply personally. ## Fix common Xlocalize issues ### Why does Xlocalize say my API key isn’t valid? Xlocalize now verifies your API key with a real translation request before you start a batch, so an unusable or incorrectly entered key is caught early. Check that the key matches the provider you selected and that it has available credit. ### What should I do if a translation run stops with errors? Xlocalize shows the specific reason a translation could not be completed, such as no API credit left, an unsupported model, or a network problem. Resolve that issue with your provider account, then rerun the affected keys. ### How do I know if my provider’s rate limit is being hit? Xlocalize applies smart rate limiting automatically to keep requests within your provider’s limits, and longer timeouts with automatic retries help translations complete even with slower reasoning models. ### Can I cancel a translation run without losing completed work? Yes. Cancelling a run stops it immediately while keeping the translations already completed up to that point. ### How do I restore my Premium subscription on a new Mac? Premium is an auto-renewable subscription billed to your Apple Account, so signing in with the same Apple Account on your new Mac restores your active subscription. ### What is the latest version of Xlocalize, and how do I update? The latest version is 1.5.1, released on August 15, 2026. To update, open the App Store on your Mac and click Updates in the sidebar. You can turn on automatic updates in the App Store settings. ### How do I delete my data? In Xlocalize, use the option to delete your data in the app’s settings, where available, then move the app from the Applications folder to the Trash. ### Can I suggest a feature for Xlocalize? Please do. Use the form below or write to [contact@develak.com](mailto:contact@develak.com?subject=Xlocalize%20%E2%80%94%20Support%20request). Updates to our apps are often shaped by messages from the people who use them. ## Write to us about Xlocalize Tell us what happened and what you were trying to do. Xlocalize is already selected. *Contact form available on the web page: . You can also e-mail .* ### To help us help you, please include - The app version (the latest is 1.5.1) - Your device model and macOS version - What you expected, and what happened instead - A screenshot or screen recording, if you can ### About Xlocalize - **Price**: Free, with optional in-app purchases - **Compatibility**: Mac — macOS 14.0 or later - **Languages**: 33 languages (English, French, Spanish and 30 more) - **Current version**: 1.5.1 (August 15, 2026) --- *Markdown version of for AI assistants, published by Develak. Links lead to the web pages; add .md to a page URL for its Markdown version. Site index: .*