--- title: "Fosterwell Support — Help & Contact | Develak" description: "Need help with Fosterwell? Contact the Develak team directly for questions, bug reports or feature ideas. We read every message and reply personally." url: https://develak.com/apps/fosterwell/support/ language: en updated: 2026-09-27 source: Develak translations: fr: https://develak.com/fr/applications/fosterwell/assistance.md --- Canonical page: # Fosterwell Support Need help with Fosterwell? Start with the answers below, or write to us directly. Write to us [contact@develak.com](mailto:contact@develak.com?subject=Fosterwell%20%E2%80%94%20Support%20request) The subject line is filled in for you. - **Current version**: 1.0 · August 19, 2026 - **Requires**: iPhone and iPad — iOS 17.0 or later We read every message and reply personally. ## Fix common Fosterwell issues ### Why isn’t Face ID unlocking Fosterwell? Check that Face ID is enabled for Fosterwell in your iPhone’s Settings app, under Face ID & Passcode. Face ID lock is a free feature and is not gated behind Fosterwell Pro. ### How do I turn on iCloud sync in Fosterwell Pro? Open Fosterwell’s settings and enable sync. Nothing is sent anywhere until you turn it on, and it only syncs to your own private iCloud account. ### How do I restore Fosterwell Pro after reinstalling the app? Use the restore purchases option in Fosterwell’s settings while signed in to the Apple Account you originally purchased with. ### Why can’t I edit an entry I wrote two days ago? If you are using Fosterwell Pro, entries become read-only two days after writing under the 48-hour freeze, and the generated report notes this. ### How do I export my data from Fosterwell? Go to the export option in settings to generate a complete CSV of everything you have logged. This is available for free, without Fosterwell Pro. ### How do I restore a Fosterwell backup? Fosterwell Pro keeps dated backups you can restore from within the app’s settings, in case you need to recover earlier records. ### What is the latest version of Fosterwell, and how do I update? The latest version is 1.0, released on August 19, 2026. To update, open the App Store, tap your profile picture, pull down to refresh, then tap Update next to Fosterwell. You can also turn on automatic updates in Settings › App Store. ### How do I manage or cancel my subscription? Subscriptions are managed by Apple. Open Settings, tap your name, then Subscriptions, and choose Fosterwell to change or cancel your plan. Cancel at least 24 hours before renewal to avoid the next charge; deleting the app does not cancel it. Refund requests go through reportaproblem.apple.com and are decided by Apple. ### I don’t receive reminders from Fosterwell. What should I check? Open Settings › Notifications › Fosterwell and make sure Allow Notifications is on. Then check that a Focus mode or the Scheduled Summary is not holding them back, and that the reminder is turned on in Fosterwell. Reminders are scheduled on your device, so they work without an internet connection. ### How do I let Fosterwell use the camera or my photos? Open Settings › Privacy & Security › Camera (or Photos) and turn on Fosterwell. The pictures you attach stay in the app and are never sent to us. ### How do I delete my data? In Fosterwell, use the option to delete your data in the app’s settings, where available. Deleting the app removes the data stored on that device. To remove the copy kept in iCloud, go to Settings › [your name] › iCloud › Manage Account Storage, select Fosterwell and delete its data. ### Can I suggest a feature for Fosterwell? Please do. Use the form below or write to [contact@develak.com](mailto:contact@develak.com?subject=Fosterwell%20%E2%80%94%20Support%20request). Updates to our apps are often shaped by messages from the people who use them. ## Write to us about Fosterwell Tell us what happened and what you were trying to do. Fosterwell is already selected. *Contact form available on the web page: . You can also e-mail .* ### To help us help you, please include - The app version (the latest is 1.0) - Your device model and iOS version - What you expected, and what happened instead - A screenshot or screen recording, if you can ### About Fosterwell - **Price**: Free, with optional in-app purchases - **Compatibility**: iPhone and iPad — iOS 17.0 or later - **Languages**: 44 languages (English, French, Spanish and 41 more) - **Current version**: 1.0 (August 19, 2026) --- *Markdown version of for AI assistants, published by Develak. Links lead to the web pages; add .md to a page URL for its Markdown version. Site index: .*