--- title: "Cogbook Support — Help & Contact | Develak" description: "Need help with Cogbook? Contact the Develak team directly for questions, bug reports or feature ideas. We read every message and reply personally." url: https://develak.com/apps/cogbook/support/ language: en updated: 2026-09-27 source: Develak translations: fr: https://develak.com/fr/applications/cogbook/assistance.md --- Canonical page: # Cogbook Support Need help with Cogbook? Start with the answers below, or write to us directly. Write to us [contact@develak.com](mailto:contact@develak.com?subject=Cogbook%20%E2%80%94%20Support%20request) The subject line is filled in for you. - **Current version**: 1.0 · July 2, 2026 - **Requires**: iPhone and iPad — iOS 17.0 or later We read every message and reply personally. ## Fix common Cogbook issues ### Why isn’t Cogbook importing my ride distance? Check that Cogbook has permission to read distance data in the Health app under Settings, then confirm the correct bike is linked to that data source. ### How do I restore my “Cogbook Pro” purchase on a new device? Open Cogbook’s purchase or settings screen and choose the “Restore Purchases” option, signed in with the same Apple account used for the original purchase. ### Why are my bikes not syncing between my iPhone and iPad? Make sure both devices are signed in to the same Apple account and have iCloud enabled for Cogbook, then check your internet connection. ### How do I export my maintenance records? Open the bike or garage you want to export and choose the CSV or PDF export option, available with “Cogbook Pro”. ### Why am I not getting maintenance reminders? Check that notifications are allowed for Cogbook in Settings, and confirm the reminder is set with a distance, hours, or calendar trigger for that component. ### What is the latest version of Cogbook, and how do I update? The latest version is 1.0, released on July 2, 2026. To update, open the App Store, tap your profile picture, pull down to refresh, then tap Update next to Cogbook. You can also turn on automatic updates in Settings › App Store. ### How do I manage or cancel my subscription? Subscriptions are managed by Apple. Open Settings, tap your name, then Subscriptions, and choose Cogbook to change or cancel your plan. Cancel at least 24 hours before renewal to avoid the next charge; deleting the app does not cancel it. Refund requests go through reportaproblem.apple.com and are decided by Apple. ### How do I give Cogbook access to Apple Health? Open Settings › Privacy & Security › Health › Cogbook (or, in the Health app, tap your profile picture, then Apps) and turn on the data types you want to share. Cogbook only reads or writes what you allow, and you can change it at any time. ### How do I delete my data? In Cogbook, use the option to delete your data in the app’s settings, where available. Deleting the app removes the data stored on that device. To remove the copy kept in iCloud, go to Settings › [your name] › iCloud › Manage Account Storage, select Cogbook and delete its data. ### Can I suggest a feature for Cogbook? Please do. Use the form below or write to [contact@develak.com](mailto:contact@develak.com?subject=Cogbook%20%E2%80%94%20Support%20request). Updates to our apps are often shaped by messages from the people who use them. ## Write to us about Cogbook Tell us what happened and what you were trying to do. Cogbook is already selected. *Contact form available on the web page: . You can also e-mail .* ### To help us help you, please include - The app version (the latest is 1.0) - Your device model and iOS version - What you expected, and what happened instead - A screenshot or screen recording, if you can ### About Cogbook - **Price**: Free, with optional in-app purchases - **Compatibility**: iPhone and iPad — iOS 17.0 or later - **Languages**: 44 languages (English, French, Spanish and 41 more) - **Current version**: 1.0 (July 2, 2026) --- *Markdown version of for AI assistants, published by Develak. Links lead to the web pages; add .md to a page URL for its Markdown version. Site index: .*